Before ordering
Frequently asked questions
We gathered the questions customers ask us most before their first order. Did not find an answer? We are available on WhatsApp and happy to help.
Ordering and personalization
How will I know what the gift looks like before ordering?
Products that support a preview let you enter a name or dedication and choose color and lettering before adding to the cart. For complex customizations such as a logo or special design, an approval mockup is sent before production.
What is an approval mockup and when do I get it?
An approval mockup shows the planned customization before production. For orders with a logo, uploaded file or special design, production starts after the mockup is approved.
Shipping, timing and tracking
How long does it take until the gift arrives?
A personalized gift enters production after the order is approved, and for special customizations after the approval mockup is approved. The exact delivery estimate appears on each product page near the delivery and pickup options. If the gift is for a near event date, write to us before ordering and we will check the timing together.
How do I track my order?
After the order is received, a confirmation email is sent with a tracking link. The link shows the current status, and orders placed with the same email also appear in the account area.
Payment, cancellations and returns
Is payment on the site secure?
Yes. Payment is processed through a secure external payment page over an encrypted connection. Full card details are not stored with us and do not pass through the site. If you prefer, you can choose coordinated order and settle payment directly with us.
Still have a question? Talk to us before ordering
Send the product details and event date, and we will check available options and estimated delivery before you order.