This policy explains how a transaction can be cancelled, what happens with personalized products, and how refunds are handled.
As a general rule, in a consumer distance sale, cancellation may be requested within 14 days from receiving the product or receiving the transaction details document, whichever is later, subject to the Israeli Consumer Protection Law and its exceptions.
When cancellation is not due to a defect or mismatch, cancellation fees may be charged according to law, up to 5% of the transaction price or NIS 100, whichever is lower. Return shipping may apply to the customer unless the case involves a defect or mismatch.
For products manufactured or customized especially according to the customer's choice, such as embroidery, engraving, embossing, printing, logo, personal text or dedicated design, cancellation rights may not apply after production or customization has started, according to law. Before work begins, we try to present the customization details and price clearly.
If a defective product or a product that does not match the order is received, contact us as soon as possible with the order number, description of the issue and a photo where possible. In the event of a defect or mismatch, we will work to repair, replace or refund according to law and the circumstances.
A refund, where due, will be made within 14 days of receiving the cancellation notice, using the same payment method used for the transaction where possible, and subject to returning the product when required.
Last updated: July 2026.